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Accaunt Locked


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Posted (edited)

The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive an e-mail with a blue link to proceed with the recovering process.

Edited by Stif
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