Accaunt Locked

[zmaj]

Security check: This account is locked. You can only login at home. Please read:xat account locking. E29

this is mesages thanks for hellp

[Stif]

The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

• Go to the request form by clicking here;
• On "Type of Request", select "Locked Out";
• Type the xat username of the account;
• The xat ID of the account;
• And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive an e-mail with a blue link to proceed with the recovering process.

Edited October 3, 2020 by Stif

[zmaj]

Thanks Stif

[Crow]

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