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account held


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Hello!

 

If you are held for a maximum of 7 days, you should wait out the hold. Normally when trying to trade or transfer you get a message that your account is Held and the days you have to wait. If you're experiencing a repeated cycle, you will need a ticket. "Account hold" is the help topic that should be selected when opening a ticket. Please note that the temporary hold after an account is unlocked cannot be removed.

 

If you're held for more than 7 days, or if you're experiencing System Problem (25) or (55), you will need a ticket. "Account block" is the help topic that should be selected when opening a ticket.

 

NOTES:

  • Here you can open a ticket https://util.xat.com/support/index.php.
  • Remember to only do it if your account is older than 7 days or if the cycle repeats.
  • Make sure to add more than 5 words in subject.
  • Make sure to send the ticket in English.
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