Reserve, I need to unlock it

[xLonely]

 

Hi, I reloaded via paypal 4 months ago and I still have the reserve, although I also sent a ticket to be unlocked. How can I take it off? He tells me so: You have a reserve of 4441 xats It never decreases .. My account is  VoglSulATe (1531868306)

[Abrahan]

To try solve your problem, a ticket must be created under the "Payment Problems" department. To do that, do the steps below:

 

• Go to the xat support center here.
• Click on ''Open New Ticket''
• On "Help Topic", select "Payment Problems"
• On "Subject" write the title of your problem with at least 5 words or more.
• On ''Message'' write the description of your problem, remember to mention the payment method you used and that your reservation does not decrease.

I am sure a volunteer would be happy to help you with this problem, good luck!

[Solange]

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