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Sophie

Help me I have lost my auth code

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Hello.I can't  acces my acount, use authentificator, and i lose authentificator  and i lose my code from acount. i dont know to do.  i hope to help me to whit some informations .thanks

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Hi Sophie you need to open a new ticket under Lost Auth to get your auth code removed.

First clear cache and then go to xat.com/ticket and then use the the email attached to the account affected.

Make sure to make the subject at least five words.

Also, make sure to find the right section when creating threads, for questions and support: https://forum.xat.com/forum/4-general-support/

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If you have the time based code A.k.A bar code you can use it to re-generate a new authentication code (6 digits) however, if you don't have that code either, then do as stated (opening a ticket under lost auth)

 

You need to start off with clearing your browser cookies but, alternatively rather than clearing your browser cookies as, some people seem not to like erasing them. You can use incognito mode open google chrome press (ctrl+shift+N) all together at one go from the keyboard then head over to ticket then use the email to create one.

 

After you answer their security questions, authentication will be disabled so that you can login as before. Next time you enable authentication save your Authentication code and the bar code (16 digits)

 

 

Just a note: if you were to contact with us next time we hope so :), please place all your help topics in General support. 

Best regards.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

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