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i cant long in please help


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Hello everyone so long story short 2 years ago i used to have this account thegr8one007 i havent entered on xat in a long time i wanted to do now but the problem is i moved out to a different city there for i cant login on the ip only or internet provider something like that , it tells me this Security check: This account is locked. You can only login at home. Please read:xat account locking. E29 i tried to send a tickle but wont work , i`m preatty sure i used to have alot of powers on that account , can someone help me please ? thank you ! have a nice day everyone 

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The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. Due to ticket spam in the past, you cannot open it yourself, you'll have to create a ticket opening request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive an e-mail with a blue link to proceed with the recovering process.

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