Jump to content

Question

I have a problem I can connect to xat.com and I have changed my location I am not home there are high locations so I think Security check: This account is blocked. You can only log in from home. Please read: blocking the xat account. E29

Share this post


Link to post
Share on other sites

5 answers to this question

Recommended Posts

  • 0

Good afternoon. To get it solved, since you cannot open the ticket yourself, you'll have to open a ticket opening request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

Share this post


Link to post
Share on other sites
  • 0
Posted (edited)

Should be minutes to a few hours depending on your e-mail provider. Remember to check your e-mail frequently ok?

You'll receive the e-mail only when they open the ticket for you.

Edited by Stif
zz2

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.