Members Andrada Posted March 22, 2020 Members Share Posted March 22, 2020 Hello, Due to changing the address my account has been blocked. Any idea what to do regarding this ? Cannot even open a ticket :s. Link to comment Share on other sites More sharing options...
1 Advanced Members Angelo Posted March 27, 2020 Advanced Members Share Posted March 27, 2020 Hello, If you're receiving "E29" when you try to login to your xat account due to switching your home location, you'll need a ticket opened for you. You cannot open one by yourself. Please PM me the following information: Registered username Identification number Associated E-mail Address From there I will be able to open a ticket for you. Otherwise, you may use this form: https://forum.xat.com/requests/open-a-ticket/?do=form Once a ticket has been opened for you, you simply need to answer the security questions that we ask, the whole process should take less than 3 days in most cases. Link to comment Share on other sites More sharing options...
0 Wiki Translators Maxo Posted March 27, 2020 Wiki Translators Share Posted March 27, 2020 Hello !! You will have to open a ticket under the "Account Block" for your case to be investigated. To do that, follow the steps below: Open a new ticket https://util.xat.com/support/open.php Type your username and password; Type the e-mail associated with the account that you have the problem; Select the help topic "Account Block"; Type the subject, remember it has to be at least 5 words; Type the message describing your issue; And click on open ticket. Link to comment Share on other sites More sharing options...
0 Volunteers Crow Posted March 30, 2020 Volunteers Share Posted March 30, 2020 The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic. Link to comment Share on other sites More sharing options...
Question
Andrada
Hello,
Due to changing the address my account has been blocked.
Any idea what to do regarding this ? Cannot even open a ticket :s.
Link to comment
Share on other sites
3 answers to this question
Recommended Posts