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If you're receiving "E29" when you try to login to your xat account due to switching your home location, you'll need a ticket opened for you. You cannot open one by yourself.


Please PM me the following information:

  • Registered username
  • Identification number
  • Associated E-mail Address

From there I will be able to open a ticket for you. Otherwise, you may use this form: https://forum.xat.com/requests/open-a-ticket/?do=form


Once a ticket has been opened for you, you simply need to answer the security questions that we ask, the whole process should take less than 3 days in most cases. 

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Hello !! 


You will have to open a ticket under the "Account Block" for your case to be investigated. To do that, follow the steps below:

Open a new ticket https://util.xat.com/support/open.php

Type your username and password;

Type the e-mail associated with the account that you have the problem;

Select the help topic "Account Block";

Type the subject, remember it has to be at least 5 words;

Type the message describing your issue;

And click on open ticket.

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