my account locked

[adamandnagham]

my account locked and  when i logen sent this massage (Security check: This account is locked. You can only login at home. Please read:xat account locking. E29)  what solution  

[Sergio]

Hello

Your account is locked out. Since it isn't possible for you to open a ticket on "locked out" help topic by yourself, you can either contact a Volunteer here on the forum, or use the Newticket form. Make sure you select "Locked Out" as the type of ticket you want.

 

If you contact a volunteer, please be sure to include your Registered Username, Identification Number, and the Email address associated with your account. Once the ticket is created, a volunteer will ask security questions to verify the authenticity of the request.

Edited March 12, 2020 by Sergio

[Angelo]

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.