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Need help unlocking an account


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I'd like to make a request to a xat volunteer to help create a ticket so that I might regain access to my account. My account username is KrImMsOnSuN and i've been inactive from it for quite some time. I sincerely appreciate the time taken to do so. Thank you

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Hi @krimmsonsun 


If you're getting E29 while attempting to login, a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

Go to the request form by clicking https://forum.xat.com/requests/open-a-ticket/?do=form 

On "Type of Request", select "Locked Out";

Type the xat username of the account;

The xat ID of the account;

And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments https://util.xat.com/wiki/index.php?title=Ticket_times 

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