Jump to content
  • 0
Sign in to follow this  
Dario1111

Cant send a ticket for "locked out"

Question

I have been locked out of my account and i tried sending a ticket but it wont allow me to? It says "Unable to create a ticket. Please correct errors below and try again!" even though every single box is filled? <screenshot removed>

Edited by Crow
Screenshot removed.

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Hello

 

If you're getting E29 while attempting to login, a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

Go to the request form by clicking https://forum.xat.com/requests/open-a-ticket/?do=form

On "Type of Request", select "Locked Out";

Type the xat username of the account;

The xat ID of the account;

And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments https://util.xat.com/wiki/index.php?title=Ticket_times

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.