Jump to content
  • 0
Sign in to follow this  
Cataleya712

Account Block

Question

Hello, 

 

Recently i changed my hometown, and now i can't login. The error says i can't login only at home. (E29). 

 

Please tell me what to do.

 

Thank you.

Share this post


Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Good morning!

 

The issue has to be solved by opening a ticket under the "Locked Out" help topic, but since you won't be available to do it by yourself, a ticket must be opened for you.

You can either contact one of the volunteers by clicking message from the ones on the staff list or use the form to request a locked out ticket. You can find the form here.

 

In case you message one volunteer privately, make sure you include the Registered Username, Identification Number, and the Email address associated with your account.

Once the ticket is created, a volunteer will ask security questions to verify the authenticity of the request.

Share this post


Link to post
Share on other sites
  • 0

The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

If you have any other questions, please open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.