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xLaming

Many users with Held 55?

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I've been online in some Help chats (Ajuda, Ayuda and Help), and I saw many users with the error "Held 55". It's a little strange because it's not only a few users, there are many users with this problem, possibly something like a bug?
 
It's happening since the afternoon (13:00 GMT-3)
 
 
Do you have any theories?

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There was a change made to user accounts that left some users unintentionally affected. Administrators were made aware immediately.

 

Please notify people who were unexpectedly held to not open a ticket until more information is posted.

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Hi, 

 

Sorry for the delay. For now, anyone who has been recently auto-held please contact myself or another Volunteer via the forum rather than opening a ticket immediately. We will provide further instruction there.

 

Thank you!

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when is this problem going be fixed ? you're going to start losing customers again

24 minutes ago, Nick said:

How do we get a hold of you 

 

 

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Anyone who messages me will get a response.

 

I work full time during the day so most of my work is done at night. I apologize for the delay.

 

Thank you for your patience. 

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Just now, Nick said:

Anyone who messages me will get a response.

 

I work full time during the day so most of my work is done at night. I apologize for the delay.

 

Thank you for your patience. 

Oks Nick thanks you.

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Asking more than one volunteer isn't a bad idea either. (I think some might disagree :P)

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