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Need help getting back into my old xat account


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My previous xat account MightyDamballah(1530853301) was locked for me and I can't find the email I orignally signed up with it for. I can't open/request a ticket because It says it won't allow it without the proper email address tied to the account. I wouldn't care but I have powers on the account I want back. It randomly security locked me one day for no reason months ago.

Edited by MightyDamballah
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Since you forgot the e-mail,  you'll need a ticket under the "Lost Access" department. For that, you'll need a alternative account to create the ticket. After successfully logged in on your alternative account, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with the alternative account;
  • Select the help topic "Lost Access";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue;
  • And click on open ticket.

You can check the response times of the departments here.

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You don't even know the email only?

if you know atleast the e-mail associated to the account, you can request a change e-mail with another account.

 

Open a new ticket here;

Type your username and password;

Type the e-mail associated with the alternative account;

Select the help topic "Lost Access";

Type the subject, remember it has to be at least 5 words;

Type the message describing your issue;

And click on open ticket.

 

then after that you change the e-mail associated to your account, you can request a "ticket" form, to unlock your account.

Edited by Vevrok
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