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transfer blockage


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You get this blockage, called "reserve", when you buy xats using non-guaranteed payment methods on https://xat.com/buy. Depending on how long you bought those xats, you might be able to get this blockage removed. However, they usually take this out when it's large amounts. If you have a small amount under reserve, they might not remove it. If you want to try, open a ticket under the "Payment Problems" department. After successfully logged in, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with the account that you had this problem;
  • Select the help topic "Payment Problems";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue;
  • And click on open ticket.

You can check the response times of the departments here.


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