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mariexmendes

Paid 10 dollars for xats and days and didnt receive them

Question

The payment went through on my account but there is still no xat or powers, then I paid $5 for Xats and Days and they showed up but not my 10 dollar purchase. 

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Since it's been 24 hours since your purchase, if didn't show up yet, you must open a ticket under the "Payment Problems" department. If you didn't have created it yet, after successfully logged in, do the steps below:

  • Open a new ticket here;
  • Type your username and password;
  • Type the e-mail associated with the account that you had this problem;
  • Select the help topic "Payment Problems";
  • Type the subject, remember it has to be at least 5 words;
  • Type the message describing your issue and include all the proofs you have of the purchase;
  • And click on open ticket.

You can check the response times of the departments here.

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Dear @mariexmendes,

Just to discard; Have you tried to close all chat windows and login after making the payment?
[In case of paypal and other payments that may be a possible solution]

Otherwise, proceed to do what said @Stif, and I hope your problem is solved soon

Kind regards
Lorena.

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