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Marya

Problems with login !!

Question

I have many users asking me help .  

 

They do login , and then  they had error 64 . After they go in email for login be link , and same issue . 

 

They recived a message  again error 64 , after many try and try  same error .  

 

In an case i said to him clear cookies from your pc .  http://es.wikihow.com/eliminar-las-cookies-del-navegador   

He did . And now  he can't login in his account . 

So example  :  a8f0ecee0fef4fd1805640b593634ad0.png 

And every time error 64 .  

 

5a37685a4bc34a1da5f32001ef02702b.png 

 

He do login and click in link from email and the same issue  .  

 

As he probed the internet conexion, everything is ok . 

 

But he cant any more login . 

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3 answers to this question

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Hi Marya,

 

Please tell your friend to check his browser, he maybe have an auto cleaner and he need to disable it. 

Try loggin in also from different browsers and make sure your friend is not using a private browser while logging in.

Avoid also from loggin in with multiple accounts at the same time.

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Hi 6  

 

All right he down  Mozilla and yes now he can login .  

 

Many thnx <3  

 

Can close it . Ty

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

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