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IchiEnzo

Don't remember my email to my old account.

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So i'm getting E25 when trying to access my old account User: DemonRM7922

I don't remember the email to recover my lost password.

Tried opening a ticket but won't summit the ticket need help?

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Hello,
If you no longer have access to the email tied with your account to reset the password for your account, you can login with an existing account you have access to or you need to register a new account by clicking the word "register".

After you have logged into an existing account, you should proceed to the ticket page and click the button in the leftmost column that says "Open New Ticket".

From there, select from the drop down list by the words "Help Topic:" and select "Lost Access". Ensure that the subject is five words or more and not too long or you will receive an error in submitting the ticket.

In the Message, you should be sure to include the registered name of the account you lost access to along with the ID of the account. If you do not remember your ID, head over to xat.com/FEXBots and use the command !id [regname here]

After you have followed these steps, click the button at the bottom of the page that says "Open Ticket" and a notice should appear notifying you that the ticket was successfully created.

** If you have issues in submitting the ticket and it displays no errors what so ever, try opening the ticket on a browser outside the one you are using and follow the same steps there. If you are still having issues submitting the ticket, message a Volunteer on the forum at forum.xat.com/staff and notify them of the existing issue that is going on with creating your ticket. Remember, you must be logged in to submit a ticket under "Lost Access". **

I have provided an example below of what the page should look like when you're ready to submit the ticket:

dbawmOy.png

Edited by alex

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10 minutes ago, IchiEnzo said:

I don't see the register button?

Click the underlined word "register" and it should take you to the registration page. If not, open a new incognito tab (Shift + Crtl + N) and enter into any chat and type out the word "register" there.

Edited by alex

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1 minute ago, IchiEnzo said:

Okay my ticket was created successfully. Thanks.

Glad to hear that you were able to submit your ticket successfully. Response time can take a couple of days (1 - 3 days), so keep a lookout with the email you used to register your new account with and be patient in the recovery process of your main account.

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