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maddy

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Question

To login in I used the authenticator and have never had a problem but i had my cellphone stolen and have lost the authenticator with the bar code and now when i go to login it asks for the 6 digit authenticator code which i don't have since my cell was stolen. What steps do I have to take to login in now???  Thank you very much for your help!!

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Clear your cache and cookies, go to http://xat.com/ticket, and open a ticket under "Lost Auth."

It should ask for your email and you should make the subject 5 words or more.

 

You must have access to your email to be able to reply.

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The question or questions in this topic have been answered and an answer has been marked. This topic is now closed.

 

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