Jump to content
  • 0
otomok

Chat connection failed. Touch to try again

Question

Chat connection failed. Touch to try again. This happens when i try to sign into a html5 Chat

Share this post


Link to post
Share on other sites

6 answers to this question

Recommended Posts

  • 1

This appears to be a bug occuring for a few users on Firefox.

 

We will try to this get this issue fixed.

 

In the meantime, please make use of browsers such as Google Chrome or Opera.

 

For staying up to date about the bug, please follow: https://forum.xat.com/bug-tracker/html5-chat/login-not-working-r430/

 

Thank you, and sorry for the inconveniences.

 

Share this post


Link to post
Share on other sites
  • 1

Try the following procedures in order, if one doesn't work, go to the next one.

  • Restart your internet modem and your computer;
  • Clear the cookies/cache of your browser; (Restart the browser)
  • If you're using Windows, use the Windows + R command, write CMD, then write ipconfig /flushdns and press enter; (Restart your computer)

I hope one of the procedures solves your problem, good luck!

Share this post


Link to post
Share on other sites
  • 0

Is your internet connection stable? Did you log in before attempting to connect to a chat?

Share this post


Link to post
Share on other sites
  • 0

We need a bit more information from you first. 

 

1) Are you using a phone, laptop, desktop, or tablet to connect to xat?

 

2) Are you using WiFi, a hotspot, or a wired connection to connect to xat?

 

3) Which OS/Browser are you using?

 

4) Are you using a proxy or VPN to connect to xat?

 

Thanks.

Share this post


Link to post
Share on other sites
  • 0

Desktop

 

Wired

 

Windows 10 /Firefox

 

No proxy/vpn

 

It loads the chat box and states Chat connection failed. Touch to try again

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.