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information about back from shortname to store.


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Since the user(Nasc) has been inactive for a long time, you must send a ticket to release the shortname. To do that, follow the next steps

 

1. Go to: https://xat.com/ticket
2. Click on OPEN NEW TICKET
3. Click on HELP TOPIC and select “Shortname and Groups“ 
4. (Subject): I want a shortname to be released
5. Message: Hello, I would love if you guys could release the shortname: Nasc Thanks.

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Also, remember you need to be a paid user (have bought at least once from xat.com/buy) to send the ticket under “Short names and Groups” so they can release that short name for you. If it’s available.

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