information about back from shortname to store.

[AcountLipe 0]

I would like to know how I get the shortname Nasc, it is no longer being used but it is not in the store.

[Samuel 563]

Since the user(Nasc) has been inactive for a long time, you must send a ticket to release the shortname. To do that, follow the next steps

 

1. Go to: https://xat.com/ticket
2. Click on OPEN NEW TICKET
3. Click on HELP TOPIC and select “Shortname and Groups“ 
4. (Subject): I want a shortname to be released
5. Message: Hello, I would love if you guys could release the shortname: Nasc Thanks.

[Leandro 1213]

Also, remember you need to be a paid user (have bought at least once from xat.com/buy) to send the ticket under “Short names and Groups” so they can release that short name for you. If it’s available.

[AcountLipe 0]

Thanks for information.

[LaFleur 2612]

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