Jump to content
  • 0

Locked Out, Location Change


  • Members

Hi, I've been trying to send a ticket for the past 20 minutes lol? Don't know whats going on but I am trying to get into my account I had years ago??? nothing seems to be working I don't understand, I changed my password so I know the email is still working fine? Someone help please?

Link to post
Share on other sites

2 answers to this question

Recommended Posts

  • 1
  • Wiki Editors

The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. In order to get it created, you'll have to open a ticket request. To do that, do the steps below:

  • Go to the request form by clicking here;
  • On "Type of Request", select "Locked Out";
  • Type the xat username of the account;
  • The xat ID of the account;
  • And the e-mail associated with it.

Done, your request has been created successfully!
Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

You can check the response times of the departments here.


Link to post
Share on other sites
This topic is now closed to further replies.
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.