How can you say it's serving its purpose and then say active staff is a problem? The truth is that if a user goes to the chat, they will be met with no active (or non afk, since you like to idle there, not counting today as you've clearly given a few people a little nod ) staff members, and be therefore unable to submit their idea. Whereas the forum is open 24/7 with users active all hours of the day, and Google Translate also..
Seems unfair, as when other official chats become dead the chat manager doesn't get to keep it as unofficial. They are redirected to other, more popular chats and the chat manager is all but included in the decision. Petition to redirect Feedback to https://forum.xat.com/forum/7-suggestions/?
If users simply aren't interested and the chat is unused, then why waste resources and time? Official chats that do not serve their purpose (as mentioned above, and as shown after almost a year of nothing coming from it) should be redirected so that if users go to this chat they be redirected somewhere they can actually share their idea, as creating a chat called Feedback is clearly not as good as an idea as you thought.