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Sergio

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Everything posted by Sergio

  1. We have been getting some reports on xat.com/ayuda about the "Pay with gift cards" option on xat.com/buy not working. Here's the screenshot they get when they click on that option: If they attempt to use the 2nd route to buy with gift cards (using Paymentwall), they will get the exact same page after choosing the "Pay with gift cards" option: Last person reporting this issue was buying xats from USA.
  2. The prize has been given by Bau! Thank you so much.
  3. Thank you so much for testing the newest GIF feature! And the winner of this giveaway is: @Briansc7 Briansc007 (741109326)! Congratulations, Brian! You won 1,500 xats. Please, contact me to collect your prize. We've got more events coming this month on xat.com/xat, stay tuned... 👀
  4. Hi! If I understand correctly, you've been locked out because you moved into a different country. Since you won't be able to create a ticket, you should visit this link and fill out this form: https://forum.xat.com/requests/open-a-ticket/?do=form The type of request is: "Locked out" xat Username: Your registered name. xat ID: Your xat ID. Email address: The email currently tied to your account. Click save after filling out the information. You will receive an email with a link to view and respond to a ticket that has been created for you. Make sure to click on the link in the email to reply to the ticket. Do not respond to the email. Once the ticket is created, a volunteer will ask security questions to verify the authenticity of the request. If you have any issues when filling out the form and you're not able to send it right away, you can also contact any volunteer directly through a private message (you can find the list of volunteers here: https://forum.xat.com/staff). Please include the exact same information in the forum message.
  5. Did you know that there's a new GIF feature on xat currently available for PUBLIC BETA on xat.com/xat only? xat.com/xat needs YOU to test it! There are 1,500 XATS prepared for one lucky winner! Here's how you can become a tester and participate in the giveaway: 1.- Come to xat.com/xat and screenshot yourself posting a GIF. 2.- Reply to this thread with your screenshot and your registered name + your ID. AND YOU WILL BE IN! Here's an example on how to post: Sergio (187744205) I will pick a winner with a random generator in one week (13th September). Good luck to everybody! If you want to know more about xat's new version, you can find the information here: https://xat.wiki/Changelog Do not use multiple accounts to increase your chances of winning or you will be disqualified.
  6. I got my prize! Thank you Fiesta de la Help and good luck for those participating this month! Thank you Mickey Mouse
  7. Thank you guys so much! I'm really glad I can spend the month of september as main owner. I can't wait to meet more people, get to know each other and of course everyone is always welcome to enjoy that time with us!
  8. Sergio

    Xats Reserved

    Hello. Reserve is a restriction that is automatically added to your account when you use a non-guaranteeable payment method, such as Paypal and Skrill. This is put in place to stop users from buying xats then giving them all away, making it harder for xat to track down these xats and get rid of them, and to stop the user from selling all of the xats for profit then taking back the payment. You can also read about reserve in this article: https://xat.wiki/reserve The amount of xats reserved will be reduced over time but in this specific case where the amount of xats is pretty big, you can try opening a ticket on https://xat.com/ticket to get your reserve amount reduced (it isn't 100% confirmed that your reserve amount will be reduced, it will be up to them). Choose "Payment problems" as the help topic for your ticket. You can still use your xats on official features such as promotion, shortnames, buying groups and / or buying powers from xat's official store.
  9. Hi! I'd like to adress a small detail about the search bar. When you are trying to select the entire text of the GIF search bar but your selection ends up outside of the quickbar, the quickbar closes completely. That's annoying when trying to clear your search bar because people don't usually select the search bar text thoroughly. Aside from that, I'm really glad we can use gifs now. I'm excited to see gifs being implemented for every chat with the new version!
  10. If you hover over someone's name, there's a function called "Ignore". Ignore allows you to block some or all their content from showing. You can choose posts, messages and even mentions. You should check that out.
  11. Hi! It sounds like the issue comes from trying to approve a player that has been approved already. I'm not entirely sure if Page is still around xatradio's team but it is worth asking. You can send her a private message by clicking here: https://forum.xat.com/profile/18451/ That's her profile. Go to that link and click on the "Message" button. Explain the situation and she might be able to handle it. You can also contact xatRadio for any issues with your player through this website: https://support.xatproject.com/
  12. Thank you for such amazing month @Arthur ! Congratulations and best of luck @Dimple !
  13. When I meant "the person" I was referring to your chat users (your friends). Tell them to deactivate it as well.
  14. Hello Marti, Just like we talked previously on help: the person should not have "Lock Broadcasts" turned on. That would make users unable to recieve any links you are trying to broadcast. I've been testing the broadcasting system and it seems to be working (I was owner and users were guests). Feel free to provide more information so we can solve your issue.
  15. Hello, Do you remember if you were the one deleting your account or did you get your account deleted by xat (violation of Terms of Service)? When it comes to deleted accounts by the owner themselves, you can't recover those as if you were changing an e-mail or buying a shortname for it. Once you delete the account, you've got to save the k2 number that appears after the entire takedown process if you ever want to register that ID again (you won't be able to register the exact same account with the same registered name and the same e-mail attached to it). If you didn't save the link, you won't be able to register the ID again (you won't be able to recover your old account). If you were not the one deleting the register and it got taken down by xat, you'd need to open a ticket HERE. Since you don't have access to the associated e-mail account, you will need to create another account to open a ticket under the "Lost Access" department (which is the one you have to choose for your issue). It is required to be logged in to open a ticket in this department. Make sure you include in your ticket the information of the other account and provide as much data as possible to prove that you are the owner. They will be the ones verifying the ownership of the account and validating the reason why it got deleted (if that's the case). Please, don't forget that this does not necessarily mean that a deleted account can be recovered.
  16. It seems that the issue could be related to your browser since you checked it yourself that the features are working as intended. I'd suggest removing the second chat, save changes and then proceed to re-add it again.
  17. Can you try clearing your cache and check it again? I can see both chats:
  18. I don't think it's essential to have a command like the one you're proposing but it's always helpful to have those tools. You will save time and clicks by doing it directly through the chatbox. Sounds great Dan! Thank you for sharing your suggestion.
  19. Sergio

    Random Games

    327 is my second guess
  20. I won't be able to attend either but it sounds like you guys are gonna have fun. Thank you for supporting the community and good luck to everyone!
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