Xat's customer service needs improving and paid users deserve friendly, professional and prompt support. The comment above from a "volunteer" is a great example of why users are wanting better customer service on top of the ticket delays. A paying customer to Xat expressing concerns shouldn't be met with a humiliating comment from a Volunteer of Xat basically telling him that his thread shouldn't have been created in the first place. As others have stated volunteers should care about the users. I think a lot of the problems with delayed tickets could be solved with a paid professional handling the support at least for the paid users of Xat. With a professional support system users would feel comfortable to spend more money and time on Xat as well knowing they could get help when they need it.