Stif

Did you try every single step i sent you?

Si ya ha creado el ticket, sólo espere una respuesta, el departamento "Account Block" no está retrasado entonces no debe tardar.

I confirm that i am holding the prize.

Try the following procedures in order, if one doesn't work, go to the next one. Restart your internet modem and your computer; If you're using a proxy or VPN, turn them off; Clear the cookies/cache of your browser; (Restart the browser) If you're using Windows, use the Windows + R command, write CMD, then write ipconfig /flushdns and press enter; (Restart your computer) If you're using Wi-Fi, turn it off and try connect using a wired connection directly with your modem, see if the problem persists. Then, try again via Wi-Fi, if the problem happens again, do a factory reset on your modem. I hope one of the procedures solves your problem, good luck!

Good night, Are you able to connect normally in other chats?

After seeing the screenshot you private messaged me, i would advise you to ask a volunteer to close it for you.

Can you screenshot this?

They will answer eventually, there's no delayed departments so you should get an answer anytime soon.

Just answer the ticket requesting the closure.

Well, xat is multilingual. I'm not saying that i support this exactly situation, i think facehide would be better, but they did, that's it.

Noface is a existing smiley so, they had to find an alternative.

ID: 514 Name: Nocara Status: Unlimited Price: 200 xats Smilies: Pawns: Wiki: https://util.xat.com/wiki/index.php?title=Nocara This power basically removes the face of the smileys. You'll be able to see some examples in @SLOom's comment.

@iSanty received his prize, congratulations! @Luig also received his prize, congratulations! @Discann received his prize, congratulations!