Stif

Pakto got his prize. Angelo got his prizes. CSY got his prize. Congratulations to all the winners!

Should be minutes to a few hours depending on your e-mail provider. Remember to check your e-mail frequently ok? You'll receive the e-mail only when they open the ticket for you.

Good afternoon. To get it solved, since you cannot open the ticket yourself, you'll have to open a ticket opening request. To do that, do the steps below: Go to the request form by clicking here; On "Type of Request", select "Locked Out"; Type the xat username of the account; The xat ID of the account; And the e-mail associated with it. Done, your request has been created successfully! Once the ticket is created, you'll receive a e-mail with a blue link to proceed with the recovering process.

If the password field shows then it means that the login worked on ticket. Clean your browser's cache, close it, open it again, go to https://xat.com/login, once it's done go to https://xat.com/ticket in the same tab you logged in, click on Open new ticket and if the password field shows up, do the process I said above again. If it doesn't work, go to https://xat.com/ticket and click on check status, type your account's password, click on view status and then click on New ticket on the top. It will show your username and e-mail by default, you'll just have to type the password and the other required information regarding the issue you're experiencing.

You have to login first on https://xat.com/login. You can attempt to open the ticket only after that and the department must be "Account Block", not "Account Hold". Remember that you cannot be on incognito mode.

Good morning @Pluto41. I'm so sorry you're experiencing so many issues. The "you must have made a payment (by purchasing xat) to open a ticket." is a static alert, it only applies to departments which requires you to be a paid user to open a ticket under them. In your case, you would have to open a ticket under "Account Block" and it's not one of the departments which requires that. To open it, after successfully logged in, do the steps below: Open a new ticket here; Type your username and password; Type the e-mail associated with the account that you have the problem; Select the help topic "Account Block"; Type the subject, remember it has to be at least 5 words; Type the message describing your issue; And click on open ticket. Once it's open just wait for an answer. Feel free to ask if you have any more questions.

It will take the same time. Since he handles these requests all by himself, it will take a few weeks to get an answer. I ask you to be patient and don't forget to mention the dx issue since it will be needed to help in your reserve removal request and will prevent other users of experiencing the same situation.

When you open the xat app it usually shows the alert "Connected to xat." or "Not connected to xat." The only thing you must do if it shows the not connected one is to close the app and open it again (assuming that your internet connection is stable enough to use).

We already have a topic addressing ideas regarding the new tickle tab:

Maybe we could hold this for the future @Crow and use the color indicator depending on the urgency of each type of notification. The quantity can already be seen clearly. I honestly wasn't so against the new place of the "tickle" tab. We must be open to new possibilities and as with several changes that have happened in the past, everything is a matter of getting used to them.

I think that we have enough powers to color the name. If we invent too much in this matter chatting starts to get tiring, chaotic. It becomes a distraction, taking some of the focus of the website's purpose, which is chatting. Similar as we used to have in the old chatting programs back in 2010.

I like this idea too. The name flipban would be well fit to its purpose.