Reserve, I need to unlock it in General Support Posted July 1, 2020 To try solve your problem, a ticket must be created under the "Payment Problems" department. To do that, do the steps below: Go to the xat support center here. Click on ''Open New Ticket'' On "Help Topic", select "Payment Problems" On "Subject" write the title of your problem with at least 5 words or more. On ''Message'' write the description of your problem, remember to mention the payment method you used and that your reservation does not decrease. I am sure a volunteer would be happy to help you with this problem, good luck!