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Andre

Volunteers
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Posts posted by Andre


  1. 15 minutes ago, 6 said:

    The smile kinda looks creepy but is better and suitable replacement. I think the (flustered) smiley that blushes could be good too I guess?

    From sarcastic to creepy.. I believe it's fine now. (flustered) looks a bit girly to me and a lot of the other suggested ones don't even make sense for a reaction titled "thanks".


  2. 6 hours ago, 6 said:

    I'd like to see (pty) smiley for congratulating a person or an events. (pty) can be useful too in Contest and Events threads.

    4XyU7ap.png

    Ideally reactions (with exception to "like") should preserve the general symmetry of being a round smiley.

    KHoUNI4fo2.png

     

    Not sure if (pty) w/o the party hat would have the same effect.

    OQ1Nor0FkA.png

     

    Probably not.. or does it (wary)


  3. On 5/22/2018 at 12:42 AM, Samuel said:

    I think the same. It would be great to change this smile to a more "friendly" or suitable for "Thanks". What do you think about this joyful frame?
    hskF9Hv.png

    This would be the best replacement imo.

    • Like 2
    • Thanks 2
    • Huh? 1
    • Angry 1

  4. 8 minutes ago, Samuel said:

    Some extra details:

     

    • This would have a valid range of 1 to 9, being 1 the main frame and 9 the last frame.

    The frame range should equal to however many frames a specific smiley has, any number beyond that should simply display the last available frame. Other than that, I hope this gets done.

    • Like 1

  5. 6 hours ago, Laming said:

    My suggestion is simple, we could have a option to change time interval that we will get the backup, example, each 24 hours (it's already default right now), each 48 hours, 7 days, 15 days, 30 days etc...

    This would be useful. I doubt anyone needs their ranks backed up daily.

     

    56 minutes ago, Cupim said:

    Would be quite good to have an alternative email to send the backups too 

    i.e. Gmail is free, you could easily set up a new address & have your backups there e.g. mychat_backups@gmail 

    Not that sensible to split your email across several accounts. You can set up filters/rules to label email and organize your inbox.

    • Like 3

  6. Angelo pretty much summed up why this won't happen. Most importantly:

    4 hours ago, Angelo said:

    The problem with a points based system is that it could be easily spoofed with multiple accounts and your friends.

     

    There's no way to conveniently verify the legitimacy of votes given to posts in General Support.

    • Like 2

  7. xats are removed if they've been stolen. That's done with the purpose of compensating the victim.

     

    xat doesn't support off-site transactions between users. If the price of xats is too good to be true, then it probably is. Buy directly from xat to avoid complications.

     

    As this isn't a legitimate support related topic, I'm closing it.


  8. 17 hours ago, Mike said:

    I actually propose a potential "solution" for users suffering with the "Account Block" due to dormant account / inactivity. I propose that the users who have a NO_TRANS flag on their accounts, but do NOT have a "TORCH" flag, or any other "bad user" flag added to their account should be able to receive days to their account so that they can use their powers that they rightfully paid for. This would prevent scammers or hackers that may have hijacked accounts from being unable to steal the powers / xats from the account, but allow the legitimate users the ability to use the powers they rightfully own.

     

    Again, this would only apply to dormant account blocks, NOT torched accounts or accounts held for investigation purposes. 

     

    Your thoughts?

     

    I also encourage @Andre to have a voice regarding this manner if he would choose to do so, seeing as he knows more about the internal issues that account block faces.

     

    Thank you.

    Accounts with a transfer block should still be able to buy directly from the xat store. Although, you could forward your proposal to admins, considering not everyone has that option.


  9. 1 hour ago, Christina said:

    Nothing frustrates me more then seeing volunteers either downplay an issue or make excuses.  I would rather there be acknowledgment and a solution.

    I acknowledged there was a about a month of delays (remaining; it was considerably worse about a month ago) and a solution would be doing tickets and adding another volunteer to those departments. If you read carefully, then you'd notice, that I actually confirmed existing volunteers had to step up their game to alleviate the delays and effectively keep the departments on reasonable response times. Things were being handled prior to this thread being made.

    • Like 4

  10. 1 hour ago, Crow said:

    Another popular question is why less experienced volunteers aren't being trained up in the higher departments, despite those departments being delayed for what seems like years. Is it a lack of time or trust?

     

    (Sorry if this question has been answered already. It's a lot of text to sift through! (sry))

    There's about a month of delays and they're being handled. I'm sure you'd understand amongst being busy, having to deal with drama and malicious slander coming from other volunteers isn't exactly effective in keeping up the morale and a steady pace. Someone has been proposed to take the spot and others have been proposed to get involved, retire or move onto less challenging departments. Pending admins.

     

    48 minutes ago, TinkerDoodle said:

    We have been told that it's because of trust . Which I think is a pathetic excuse because why make someone you don't trust a volunteer in the first place? 

    A level of trust is involved, since naturally, those volunteers handle more sensitive information and tools. It's not that they'd necessarily willingly misuse that information or tools. They could be doing it unbeknownst to themselves. Thus competence is very important. Volunteers who are unwilling to organize and pay proper attention to easier tickets are unable to do so with tickets where those things play the key role. The more sophisticated are the tickets, the more you'd have to focus on quality, rather than quantity. Some volunteers are doing a good job and are better at other things, but they're having a hard time focusing on tracking and linking things together.

     

    Also, the more there are volunteers doing these tickets that effectively tie an entire case to a single volunteer, the more clustered things get and that's where they collide and someone wastes their time.

     

    33 minutes ago, Christina said:

    I think the majority of the long delay is because those users effected by data breach are placed behind the phishing and scam reports as priority.

    I think to fix the issue, xat needs to allow more volunteers to help with data breach problems alone.

    I've heard at this point the delays affect all individuals within those departments relatively equally. Scam/phishing reports may take more time due to the investigation process, but little to no time (in terms or back of forth replies) is being wasted on pre-breach accounts that were held for security. And that brings us back to what Crow said. Yes, it has been years, but only because those users have taken years to open a ticket.

    • Like 1
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