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Andre

Volunteers
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Everything posted by Andre

  1. Try disabling your antivirus / anti malware software. If any of their real-time protections is blocking certain javascript content, then you might want to add forum.xat.com to their exclusions.
  2. Disable plugins and enable each one at a time to troubleshoot the issue.
  3. I wouldn't be this pessimistic on the matter and see how it pans out. One active individual can motivate others to get involved, no matter how busy they might be with whatever's going on in their life.
  4. Trust me, it would only complicate things. This would enable tickets to be assigned based on a language and thus considerably cutting down on the work force and people have to rely on a select few (or one individual) to eventually reply to their ticket. Google translate has worked so far and we rarely if ever get people who cannot understand what we're asking. Even if we do, usually rephrasing the question helps to have it produce a more accurate translation.
  5. Among the essays I believe someone brought up the delays in some of the top departments. Hopefully we'll be able to alleviate this issue by introducing a new volunteer there who'll be grinding hard for your satisfactory.
  6. Quite a bit of testing with several languages should be done to challenge either translators, don't you think? Can't switch to Bing with haste, based on one example.
  7. We don't change chat group emails, because we lack the tools to properly verify information that would allow us to link the chat group to its owner.
  8. Only one setting can be applied to a special code? If yes, then this should definitely be changed to support several.
  9. Sometimes you need JavaScript to wish good luck.
  10. Congratulations to all three of you.
  11. I have neither NOPC nor NOPM and I probably get more PC's from unwanted people than the average user. The ignore feature works just fine for me, should the annoyance become unbearable. What you're suggesting is unnecessarily complicated.
  12. As Brandon and many others have pointed out so far we have different volunteers working on specific type of tickets. That's how it works. However how it's compartmentalized, what tools are volunteers trusted with and who works on what specifically is not disclosed for security reasons. I would like to know why users need that information other than to annoy/abuse specific volunteers on chat. Neither are volunteers to blame. We're in fact volunteers and get very little compensation for our hard work. I'm not saying that I should be getting more, but I'm also not going to quit my day job and hobbies to 100% focus on what xat users expect of me. Could we benefit from recruiting more volunteers? Perhaps. We'll look into it if we decide that's true. That's how it has worked so far and that's how it's going to continue to work. Regarding the compartmentalization - it stays and again it has been pointed out why it makes sense for us to have it in place, regardless of the counter-arguments which I disagree with. For regular users and ex-volunteers it's easy to dictate and speculate what would be more efficient. From personal experience, security and more specifically for the sake of organization it's best to have it remain the way it is. The stress, pain and agony could be reduced to a minimum, if users would make themselves aware of the safe-trade system, specifically the confirm button to double check the trades. Avoiding "trust trades" and loans is also reasonable. If the deal is too good to be true, then it likely is. Another tip from us would be to secure their computer, email and xat accounts. Never enter your xat password on any other site and don't fall for xat currency generators, as there's no such thing. To sum it up.. I'm not blaming the users, however, it's a fact that the "stress, pain and agony" is often resulting from their own greed and/or carelessness. Users requesting for authentication or locking to be disabled rarely have to wait for too long, however, I agree that we could do better in that regard. If there are delays, then we pick up and clear them. Some weeks are busier than others. Currently some departments are delayed and we'll be focusing on those in the upcoming days.
  13. Don't bother opening a ticket. You will not get a cyan pawn.
  14. Congratulations and best of luck to you, Sydno.
  15. Free; (ME) required. 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  16. Wouldn't it be possible to refresh the account on target chat once the exchange has occurred on dormant chat? Or does it work in a chain, where you keep transferring xats to new accounts and just keep raiding with 1 account at a time (suggesting you don't have more than 1k xats to spread around on multiple accounts)? Sucks if they make bots this sophisticated. However, one solution would be to just enable bypassing captcha for paid users and those with a short name as suggested above. Again, I'm not promoting xats. Just trying to figure out the best method for a good percentage of people to escape captchas.
  17. Yeah, that's actually what I had in mind. I agree with you, good suggestion.
  18. North Korea's concentration camps.
  19. Like any idea, there's room for improvement, hence the discussion. Yes.. the majority of suggestions involve admins, including this one. Definitely a more fair way of handling things. Probably wont work for unknown/private proxies though(?) I didn't suggest this to promote xats. Having a value check seems like a viable solution and probably covers a decent amount of users. Perhaps not as fair, but better than nothing.
  20. Maybe it has been suggested before, maybe it hasn't. I'm sure many of you know how legitimate users are being affected by protections against raids (I know I am). These protections are rather poorly designed and could use some improvement. I propose the ability to bypass all chat protections/captchas for accounts with a value higher than or equal to 1000 xats. This should be enough, considering even the most sophisticated raid bots are unlikely to have that amount of xats distributed to each individual account. Thoughts? Other solutions: link
  21. Trade logs aren't exactly the important part of locked/auth cases, I'm sure other volunteers can relate to that. Considering we don't really rely that much on trade logs and people don't generally keep a note nor remember who they've traded with.. I'm for this idea.
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