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Andre

Volunteers
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Andre last won the day on February 21

Andre had the most liked content!

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743 Exceptional

About Andre

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  1. Double page

    Changed Status to Status: Closed
  2. Suggestion for a new reaction

    Appears to have been added.
  3. Happy Birthday

    1. Arthur

      Arthur

      Thank you!

  4. Happy birthday!

  5. I second that one. And perhaps a pair of socks or something.
  6. Community Finding Solutions

    Accounts with a transfer block should still be able to buy directly from the xat store. Although, you could forward your proposal to admins, considering not everyone has that option.
  7. Forum Suggestions List

    Should be fixed. It was a double Special:MyLanguage that broke it.
  8. Hey there, I've decided to step down from Chat's management. As you've probably noticed - my focus has been on other things as Sydno has ran the affairs there for the past 3+ months. Whilst I've provided guidance and tried to be involved to some extent, Sydno really deserves taking the credit as its true manager. I'm confident he'll do fine with making decisions on his own at this point.
  9. I acknowledged there was a about a month of delays (remaining; it was considerably worse about a month ago) and a solution would be doing tickets and adding another volunteer to those departments. If you read carefully, then you'd notice, that I actually confirmed existing volunteers had to step up their game to alleviate the delays and effectively keep the departments on reasonable response times. Things were being handled prior to this thread being made.
  10. There's about a month of delays and they're being handled. I'm sure you'd understand amongst being busy, having to deal with drama and malicious slander coming from other volunteers isn't exactly effective in keeping up the morale and a steady pace. Someone has been proposed to take the spot and others have been proposed to get involved, retire or move onto less challenging departments. Pending admins. A level of trust is involved, since naturally, those volunteers handle more sensitive information and tools. It's not that they'd necessarily willingly misuse that information or tools. They could be doing it unbeknownst to themselves. Thus competence is very important. Volunteers who are unwilling to organize and pay proper attention to easier tickets are unable to do so with tickets where those things play the key role. The more sophisticated are the tickets, the more you'd have to focus on quality, rather than quantity. Some volunteers are doing a good job and are better at other things, but they're having a hard time focusing on tracking and linking things together. Also, the more there are volunteers doing these tickets that effectively tie an entire case to a single volunteer, the more clustered things get and that's where they collide and someone wastes their time. I've heard at this point the delays affect all individuals within those departments relatively equally. Scam/phishing reports may take more time due to the investigation process, but little to no time (in terms or back of forth replies) is being wasted on pre-breach accounts that were held for security. And that brings us back to what Crow said. Yes, it has been years, but only because those users have taken years to open a ticket.
  11. Oh, the irony. By the way, contributors are voted on amongst contributors, same as volunteers. I do recall a few exceptions in both cases though, one of whom seems to be fighting for absolute democracy. I believe admins very recently expressed their thoughts on democracy and voting on xat. Your logic is both flawed and hypocritical. Sometimes I wonder if even you yourself believe the things you say, or you just say it to stir up more controversy and create unnecessary drama.
  12. You are wrong, there are no head volunteers. Volunteers are equally eligible to complain on one another's activity and overall behaviour. The ticket departments that were a major issue before in terms of response times, aren't as big of an issue now and the volunteers handling those departments are working on the delays with commitment. Adding more volunteers to those specific departments would require the right people with the right habits in terms of proper organization, the way they conduct themselves and overall work ethics. Adding someone with a toxic behaviour would cause a toxic environment, where conducting work would become problematic. After all, the issue are the "top tier" departments, where existing experienced volunteers would have to be moved, preferably with behavioural qualities described above. I'm sure if the community had the power to decide on new volunteers and perhaps even dictate the departments to which someone was to be moved, then we'd end up with a toxic environment and that would be even further from a solution. In the end, you don't know the internal affairs of the team and your knowledge is mostly based on a few individuals demonizing others within said team - those who should be working close with the rest of us to figure out solutions, not creating more problems. But why have any internal discussion, when creating drama publicly is both exciting and puts you on a pedestal. To put it short, the delays are being dealt with. A more permanent and stable solution would be paid employees (as some have proposed), to take on the time and effort these type of tickets often take. In the long run, nothing else is ideal.
  13. PcBack Random PCBR 468

    All's good.
  14. Happy birthday!

    1. Sydno

      Sydno

      Thank you, Andre! : )

  15. Legacy Contract

    On Facebook it's a lot easier to confirm family ties between the deceased and the claimant due to the usage of real names and relatives being tied to their account's about section. Also, the deceased might not want their account to be taken over. I believe Facebook has a setting where you can choose who'll manage your account, once you're gone. More about legacy contract. Apparently you cannot take over a deceased person's account on Facebook, but there are a few options you can choose from, suggesting you pass verification. I quote "To protect the privacy of people on Facebook, we cannot provide anyone with login information for accounts."
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