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About Mery

  1. Mery

    My account on xat is blocked what should I do?

    Did I change the net provider to be the problem?

    1. Show previous comments  2 more
    2. Stif


      The E29 you are getting while attempting to login means that your account is locked to another location and a ticket must be created under the "Locked Out" department. To doing so, you must private message a volunteer via forum, you can see them here. Then, click on "message" under the name of one of them. Remember to include:

      • Username and ID;
      • Reason for needing a ticket; (In this case "Locked Out")
      • E-mail associated with the account that you have the problem;
      • Also mention if you still have access to this e-mail.

      Or you can contact them directly via chat, they usually can be found on Help or xat_test.
      You can check the response times of the departments here.


      Good luck!

    3. Mery


      I asked 2 volunteers, but I think I do not do something right, thank you anyway.

    4. Stif


      Cupim can be found on xat_test, pc him there!

  2. Thank you and I'm sorry I wrote in Romanian, I hope I can unlock my account
  3. Buna, ce trebuie sa fac sa imi deblocheze contu? Si dc este blocat,am schimbat furnizoru de net a fie asta problema? multumesc

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