While the idea sounds pretty cool, this seems completely unnecessary. We already have places where users can receive real-time support, such as the Help chatroom, and other language specific help chats.
While it is true that volunteers have more access than your average xat user, there are limitations to what volunteers could do, especially in real-time, because sometimes the users issue cannot be be resolved in an instant. I would feel as users would hop on the live chat expecting their issue to be resolved right then and there, just to be directed to open a ticket for further assistance. The same level of support is pretty much offered at Help at this moment.
This could also be overwhelming. Imagine only 1 volunteer is available, and theres 3 users that enter the live chat at the same time, 1 of them requesting an email change, another asking for a short name change, and the third person is reporting a scam that just took place. You must realize that volunteers are only volunteering their times, and most of them probably cannot commit to this every day. Users can simply just visit the help chat, and receive help there.
If it's not clear, in my opinion this is a waste of time for volunteers. They would have to constantly sit there answering questions that can be answered at Help chatrooms. I believe they could use their time on more important things.
------
Reading over the entire discussion, and viewing other peoples replies, I'm not really sure if you meant some sort of "AI" chatbot, or "agents" as in volunteers. Regardless, the support can easily be provided in the help chatrooms, and xat wouldn't have to work hard on implementing a live chat system, when they have much other important things to work on.
until