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Everything posted by Mohamed

  1. Some emails are better than the others, for you to know that Hotmail has issues regarding receiving emails, hence, xat recommends using gmail. You can wait more or re-send the email again multiple times at different times. Because this may not be fixed even if you received the email one time then I would think that you will encounter the same issue the next time, so to avoid this annoyance create a ticket under "email change" department just if you have access to your account meaning you can login, if you can't login then let the department be "lost access" instead and from there you can request an email change (Gmail Recommended) evidence of the ownership is needed, you don't have to be a paid user and have to be logged in when creating the ticket.
  2. Keep waiting for a response then sorry, account hold and block are always delayed these departments are busy.
  3. Yes I see, there must be a reason which may not be told here on the forum. You should have been told the reason on the ticket.
  4. It's not impossible to solve the problem without creating another ticket because it's the same exact issue respectively but, unfortunately you're more likely to address the same issues on the same ticket than having the problem solved without a ticket. The purpose of the hold can be due to varies reasons not necessarily because you did something wrong.
  5. Mohamed

    Possible Bug

    Try to sign out then sign in to your account then get yourself un-banned, you can also login to another account of yours you may be still banned on other accounts do the same thing un-ban yourself to see if it will work.
  6. Let's first make sure that the email exists by attempting to login by the email instead of the username here's a thing you can do. You can also check to see if the email is associated with your account by attempting to reset the password on Forgot Password If everything is alright the email is correct and everything then you may just need to wait more or re-send the email again the delay may be caused by the site or the email provider. You can change your email if you want GMAIL is recommended also you don't have to create a ticket to do that ONLY if the username you have is not a shortname a shortname is 4-9 characters, and as to that re-register your account if you got a username that is 10 characters and above, you can do this process on ( https://util.xat.com/wiki/index.php?title=Identification_Numbers/de ) shows you how to delete the account and re-register under a different email be careful when you do this! Remember! it's not advised to do this while you have a shortname because if a shortname gets deleted either by you or by xat it must be re-purchased hence if you have a shortname create a TICKET!
  7. That doesn't happen in General support in the Portuguese language or the Spanish and the answers are being marked by a non native speaker of these two languages but it's ok!!' I translated some of what I have typed above because I knew this would happen anyway this user was locked out he created a ticket but the problem wasn't solved in case you have no clue what's up.' Also who said Arabic is not authorized actually it is because I can type it on a topic it's not encrypted like it was at before plus English is not the only language allowed on the forum.
  8. لو المشكله مازالت موجوده حتى عند تسجيل الدخول من الحاسوب اذا ستحتاج ان ترسل لهم رساله على نفس التيكت وابلغهم بأن المشكله لم تحل بعد As long as the problem persists then you will have to send them a message on the same ticket you created earlier telling them it isn't fixed yet. أعتقدت أنك قد أستخدمت بروكسى أو فى بى أن والى يغير ال أى بى الخاص بك أيضا عند حديثك عن هاتفك أعتقدت أنك أستخدمت متصفح مثل المتصفح الذى ذكرته والذى أيضا يستخدم أى بىهات مختلفه عن الأى بى الخاص بك I guessed you may have used proxy or vpn which changes IPS also when you mentioned your phone and that you access to the site through it I thought you may have used puffin which uses different IPS than yours. ولكن قد يتعلق الأمر بعدم انهاء المشكله بعد لذا يرجى الأنتظار أو ارسال رساله فى حالة أخبارك بحلول المشكله ولكن مازالت تعانى منها But after all it may has to do with that they didn't fix your problem yet, you answered the security questions you say, when they fix the problem they tell you about the fix, so you may still need to wait or send them a message in case they told you the problem is solved while it wasn't.
  9. لا تسبب شريحة البيانات أى مشكله ولكن قد يسبب مشكله دخولك على أكسات وتسجيلك على الجساب من الهاتف مختلف عن الأى بى الخاص بك IPs هذا المتصفح يستخدم puffin هل تستخدم متصفحات مثلا مثل ماذا يحدث عند دخولك على حسابك من الحاسوب؟
  10. هل ردوا عليك وأبلغوك بأن المشكله حلت؟ عند حل المشكله يتم أرسال رساله لصحاب المشكله فهل تم الرد عليك؟ مثلا proxy/vpn أيضا تأكد من أنك لا تسجل دخولك على حسابك من مكان أخر هل تستخدم ـستطيع ابلاغهم بأن المشكله مازالت قائمه
  11. كل ما هو عليك أن تجيب على الأسئله وهذا لكى يتأكدوا من ملكيتك لهذا الحساب منتظر ردك يمكنك كتابته باللغه العربيه كى نتفاهم ولا يسمح بأرسال أى معلومات شخصيه قد تم تداولها فى التيكت هنا
  12. Fantoms2001, Hello! You have to wait patiently it has nothing to do with when the ticket was created meaning your ticket is in the queue and is waiting to be answered on, there is no specified time for you to wait. Also bear in mind that this department is delayed.
  13. Hello, there may be two reasons for E17 the first you typed the wrong email address the second you probably still not registered, are you sure you have clicked on the registration link to verify the account? If so clear cache then start over with the login page make sure Caps Lock button is turned off, if you have symbols in the password I recommend you reset the password and try again. Type in the password just like how you typed it when registering in case it's case sensitive.
  14. You can either ask them to close the ticket, or use a different xat account to create the ticket.
  15. Check to see if the the playlist starts with that song by entering the URL in a new tab, it's not possible to happen unless the URL is wrong, any YouTube link for example ends with a code like so (watch?v=CODEHERE) this code determines which video/song will play so my guess is you had the wrong code there.
  16. Your problem isn't any related to that department, and your ticket must have been transferred to the correct department which is 'Account Hold' after all, you still have to wait for a response, your ticket will not be postponed if it's ready to be responded on.
  17. Your ticket is definitely in the queue and is waiting for a response, there are probably other tickets prior to yours that should be answered first. Also bear in mind that 'Account Hold' department is delayed due to the high volume of tickets under it. At the meantime try to cope with the hold until your receiving the response, this type of hold only blocks outgoing transfers and trades, meaning that you can get transferred items (xats,days).
  18. it's ok, you don't have to think about the ban though, just ignore it. Let's not get into the ban and just concentrate on the problem you have. 168 hours ban is absurd time I know! as I told you above if you want to contact with the 'Main Owner' no more no less. then go ahead and submit your report: http://xat.com/web_gear/chat/ownerfeedback.php?GroupName=Help I have sent you a link includes the list of the volunteers if you want to talk with them about your ticket, feel free to do so, all I can say at this time that I can assure you that your ticket will be answered eventually however.
  19. 'Report Scam' department appears to be delayed due to the high volume of tickets under it plus this department takes investigations, so MAYBE I assume here that it takes quite some time for a ticket to be finished, usually or sometimes or always. Check to see what are the delayed departments: https://util.xat.com/wiki/index.php?title=Ticket_times As for the ban you can take it up with the main owner of Help, if you think it was unfair. http://xat.com/web_gear/chat/ownerfeedback.php?GroupName=Help Also feel free to contact volunteers with regard to your ticket, despite it's likely that you will be asked to wait. https://forum.xat.com/staff/
  20. ¿Está bloqueado de su cuenta, E29? Crear el ticket en 'Locked Out' Asegúrese de que el asunto contenga al menos cinco palabras. Cree el boleto con el correo electrónico asociado con su cuenta que está bloqueado. Haga clic aquí
  21. Mohamed

    Error 29

    Hola, Usted no tiene que ser un usuario pagado. Crear el ticket en 'Locked Out' Asegúrese de que el asunto contenga al menos cinco palabras. Cree el boleto con el correo electrónico asociado con su cuenta que está bloqueado. Haga clic aquí
  22. Hello there, If you use VPN or Proxy you will have to turn them off if you have any extension on your browser which is related to ip change please disable them temporarily till you create the account.
  23. It will be a hard decision that it's going to be only one or two backgrounds being picked between many other backgrounds that you may also like to use on help chat.
  24. Yes this can't be done, you can't just type your username and password of your old xat account to view status, you definitely will have to login to your old account before doing that which is not possible since you lost access to your email. But as mentioned above, you were asked to create a new account or use an account that you fully have access to. so now that you knew you can't view status if you don't login. and you can't login to your old account as well. You in this case will have to login to the account which you have used to create the ticket prior to seeing your ticket status if you did that you should have no problems. You can also check your email, once a volunteer responses to your ticket you receive an email from them to access the ticket and reply back. anyway, you will be asked for the email which you want to replace with the old one along with a set of security questions hence, I recommend you just wait till they respond. best regards..
  25. You must click on 'update&get code' button regardless to gain ownership as, when you click on that button your chat will then appear at the right part of the page and you will be a main owner again once you're signed in, and if this step is not done you won't get the ownership. The steps are: 1- Click edit at the bottom right corner of your chat room. 2- Type in your password click 'submit' 3- click 'chatbox settings' 4- click 'update&get code' button 5- clear cache afterward or use '?' at the end of your chat link. (do that to fix the caching issue)
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