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  1. To create a ticket, go to https://util.xat.com/support/open.php. If you are logged in, your xat ID will automatically be shown in the "xat username" form. If you cannot login, you can simply enter the email address associated with your xat account on the form. However, some topics require you to be logged in (view table below). In this case, you can open a ticket on an alternate account. To learn how to make an alternate account, read the New ID article. In the next field, type your xat.com password for the corresponding username. Under the "Help Topic" field, select a topic from the
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  3. If you're using a public hotspot, you need to get ports 10000-11000 unblocked. If you are running your own firewall, make sure 10000-11000 aren't blocked. Install the latest version of flash from adobe: http://www.adobe.com/products/flashplayer/ https://util.xat.com/wiki/index.php?title=Troubleshooting
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