Christina

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Christina last won the day on January 6

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    Christina

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  1. Also...is protect being worked on or broke ATM? Have to prove not a robot 20 times to get onto any chat and forget getting on test chat @Admin
  2. Ugg! Truth has always been if you are not known or liked by volunteers...then you have little chance. It does not matter what you are capable of. Honestly...I would be a hypocrite to say I haven't disagreed with some becoming volunteer or opposed others. Often times it was due to mistrust and I DO KNOW that I have a hard time of letting go of some peoples past mistakes and just trusting anyone. I also had a sense of they just were not good enough..always wanting the best for xat. I think this is where people get the "its who you know attitude from." That feeling or vibe. Just explaining it from another pesrpective. My issue is not how volunteers are chosen. Ones I thought would amaze me...have disappointed. Ones I felt would amount to nothing..are sometimes the ones who really care. I do not think changing the current volunteer structure and process is the problem and will fix xat. I do feel they should have accountability though. I don't care for your comment that people are mad because they aren't volunteer. Not everyone can be. Also most I see posting here...would not even want it. Steven..I know you. I also know that comment was not intended how it sounded. However....it gives me the vibe that I am volunteer and above all attitude though. Like I said..I know it was not your intention. I believe you are 1 that went in hoping to change xat and make it better. My reference to this is not to single you out but to answer and shed to light to several pcs that I received about it. Just putting it out there in the open.
  3. Again..only Admins can change what is broken. The volunteers/contributors/wiki editors/ community can help by voicing opinion and actually admit there are problems. Like I said...if I learned 1 thing on xat...it is that you have to make noise to get anything done.
  4. This was kinda sorta in effect already when i was volunteer. There already is a very small group of higher ranked volunteers. Unfortunately, this is where most of the delays come in because the tickets take much longer. Its a very closed group and not every volunteer is capable. The answer isn't just add more there either,
  5. Stop bashing the volunteers! It is NOT an easy job. While I agree...their is major delay, not ALL volunteers have access to the delayed departments. Only a select few. Like I said 6 months ago.....the major issue is having restricted access to departments in the first place. The answer is NEVER just make more volunteers. Not everyone is capable. The result you would get is instead a push of a button and a pre made response. I am not saying get rid of the volunteers who do not have time or do little either. Having been a volunteer for years though, I can say that we never let tickets get past 2 or 3 pages. Once it got close, on our own, we would get in touch with other volunteers and do a major cram session done to get the users taken care of. I do agree except for a select few....volunteers have lost touch with the users and prefer it that way. So give them some credit if they actually are fighting to change the system. Lets hope the results are more promising then the last time we had a debate about this and were promised better results with new volunteers added. Keep in mind...they want that emertei title in the future and do not want to be discharged for fighting back.... Also...I am tired of hearing without pay replies...They get added perks. They volunteer and have standing and title. They receive free powers they can sell. There are also other little perks at times. Can you compare it to a full or part time job? No..but then again if it was real pay it would be a "paid" position with accountability and I doubt any of the current and even most of the past volunteers would of then had the opportunity.
  6. "A satisfied customer is the best business strategy of all" ~ Micheal LeBouef
  7. @Admin We have heard mobile takes priority for the past 3 years. It will be the saving grace of xat. But reality is initiative needs to be taken yesterday to restore faith in the users and to improve the quality of the site. People are not on here to "bash" xat. People love and care for the site and want you to understand that you need a wake up call to listen, so that there is a site for them to continue on. There is high frustration level when you are out of touch with what your paying customers want or need and even the people you entrust, are at loss to help. People are upset that they have no one to turn to in there times of need, whether it be reporting glitches, making suggestions, waiting on tickets, and have no one there to listen. On the other side...mobile is def. a good idea and will help the quality of the site. However, reality is that some, like me, prob. will never use it. Therefor, we look forward to changes and improvements chat side of things
  8. Point taken! I only suggested wiki editors because they are more knowledgeable in where to direct for help. Free translator app is actually going in the right direction.
  9. They were referencing the "dead" help chats. Not the popular ones. Having multi purpose chats would ensure enough users with adequate staff to actually help. Actually...I take that back..just because someone can speak a proper language does not mean they are capable of helping. An international chat ran by wiki editors would be more feasible, as wiki editors cover most of the languages anyway.
  10. WOW! Karma! Its so nice to see so many FINALLY saying what I have said for the past year, and been criticized for.. @Admin I actually knew you were joking and was going to defend your "star wars" analogy until your 2nd post, where you stated it was on your todo list. We both know that you need your "nag list" to make the todo list matter. I am hoping that you start to see that the "gits" you labeled and condemned me for, are the same users who actually care. Again I will tell you that not EVERYONE has your best interest at heart! I learned eons ago that you have to make noise and seem negative to get anything done. But DO take notice that its ME and those "gits" still here trying to get you to listen and hoping to make a difference, The idea behind contributors was a good one. If the group was used how it was originally intended, there would not be an issue. I think it too late to remove the badge and the anonymity of the group. That was a battle I lost. I think instead we should hope the contributors reading this thread relay the feelings of the community in what the contributors should actually do and try to implement it, even if a bit. Redirecting Help chats to Assistance. I personally do NOT like this idea. Reason is that assistance has failed to implement enough adequate staff to cover the needs of each language. A translator can only go so far. I think it would serve the community better to have individual lobby, trading, help chats for each language. Chats that allow all 3 to ensure enough people. Or a Wiki ran help chat with wiki staff, such as I tried to implement with Chat, as one of my last deeds. The concept was good. Current volunteers...I think it unfair for me to express opinion on. From talking to most of them, I am under the understanding that they do not hold the same voice and right to opinion that we had in my day. I can only relate to the frustration they feel and understand the disappointment in wanting to do more and feeling at loss. Lastly, kudos to this thread, the contributors, wiki editors, and community who have taken part. Many thanks to @dann for laying it out there.
  11. Could not agree with you more for the most part...but you already know that, as we use to have countless discussions on the subjects. I really do not have much to add or debate that you have not covered.
  12. Have to nag to get anything done I think I logged in 3 times yesterday alone. Forget wanting to trade or send a gift in a hurry.
  13. I wish I could say I am impressed...but honestly I am not. I think the concept and the idea is great. Just the model and design you show is very similar to embedded group chats I see on streaming sites already.Perhaps I am looking at it wrong...as what else should I expect. I am always looking for something that stands out and is different....to me this is a copy.
  14. Essentially, the admins trust the volunteers and contributors to relay the users opinions and feelings, wants, and needs. The ticket delay being backed up because of data breach is a bogus excuse. There were far less volunteers and prob. 5 times the ticket number in my day. Am I going to blame volunteers for this...NO! I understand the frustration level there and wanting to do more. The users, contributors, and the volunteers can only do so much. In the end...it comes down to ADMINS. I blame them alone. Only THEY can change things. I personally feel at this point that they are happy doing very little and getting by. I took 2 days before I even replied to this thread due to frustration of seeing so many threads similar through the years with little or nothing done. I also do not want to always appear negative for a site that I use to love. On the other end...you have 2 men who rely on free help to code, create powers, answer tickets, and do other countless tedious jobs to ensure the site runs well and to ensure that users are happy. They CAN NOT be everywhere at once and listen to everyone.Therefor...they also do the best job that they can. For years I have heard...hire someone. Its just not what they want. Perhaps they are proud of pioneering the way for the other sites I mentioned and that is their legacy and it alone makes them complete. I have recently worked on just accepting things for being what they are. I can't change it. I've learned to let go of the trivial things and to focus on the people that mean alot to me on the site instead. I'm proud that I was here when the site was epic.
  15. I actually am one to disagree and think that the data breach is not to blame for users leaving xat. Some yes...alot No! I think that a large portion of xat users streamed sporting events, radios, game sites, etc. Streaming was shut down....for obvious reasons. Protection and coding were changed. THIS lost a large bulk of the users. I think the only thing to save xat in the long run is to consider what the users actually like, want, and what would bring more. Things like allowing custom play lists to stream music choices, photos, custom movie lists, gaming channels, news, status updates, and to become more user friendly in the long run...even if that replaces the powers and becomes the paid service portion in the long run, needs to be considered. A way to do this and NOT be like Facebook, twitter, snapchat, and to have that edge....should be a focus. If you are only going to maintain a chat box and charge for smiley powers, you will only continue to gain users who are looking for this alone.