In my opinion, xat went downhill and it's not the same. Like others have said, there's major problems concerning tickets, forums and some powers etc. which should be assured and delt with accordingly. One problem is that the admin is focusing his time on developing an app but then the admin is acting like it'll be successful when it might not because the only people who'd use it right now are the people on xat right now and wanting an app more to stay more interconnected rather than sitting on a computer device.
My one point:
There should be another admin or 'head of charge' in rather than one because this will slow down the improvements of xat which can frustrate people and cause them leave.
And another solution is to keep xat more updated. From what I've been seeing on the site, some ticket services and powers could be updated. There should be a new ticket system service implemented, this means that a selection of people should be keeping up with tickets because there's been a lack of service for tickets(what I've seen in threads).
I rarely keep up with the forums and xat chats nowadays, sorry if my statistics and information is incorrect above ^^, just what I think should be dealt.