The only thing you can do is wait, we are very sorry that they are slow in responding to your ticket, some departments are late. https://util.xat.com/wiki/index.php?title=Ticket_times
Trying to tranfer / trade, or login from your location does not affect, increase or stop the held. A user can try to transfer to see how many days he has left and nothing will happen, of course he should not abuse. The user can login as long as it is not from another location as it could extend their waiting time.
Users with held can buy powers in store, and can send kisses.