Xenocid

Hola , muy buenas... tengo un problemos desde hace como 3-4 meses, un usuario del xat entra sin su cuenta, lo baneo y vuelvo a entrar despues de 1 minuto. Claro que el reporta el xat siempre que lo baneo con capturas de pantalla y todo. No hay ninguna manera de bloquerlo para siempre ?! Estoy desesperado ya que me llame la gente siempre que el usuario entra y nadie le puede hacer nada . Gracias.

The ticket is opened in Location Update... but the problem is not with my account... 1 of my friends have this problem ... she have the e-mail adress and all

I had an ticket opened in November and i didn't recieve any answer ... the ticket is about an location update , someone can help me?

Nothing ... appear that message and didn't appear that page with ticket send ...

http://prntscr.com/bh42ud http://prntscr.com/bh43vk

I try few minutes ago with my old account and same problem ... You must have made a payment (by purchasing xats) to open a ticket in some sections. If you have not paid, please use the forum support or visit a help chat. You don't need to be a paid user to open a ticket in locked out, report scam or report phishing.

I deleted cookies an cache , i tryed with another browser ... nothing

<Removed> Just now i try with this subject and nothing , i take a printscreen for you to see what's happen.

Hi , recently i lost my mobile and the authentificator too , never i bought xats or days for open ticket ... i'll try to open ticket with subject : Los Auth and appear that message: You must have made a payment (by purchasing xats) to open a ticket in some sections. Someone can help me ? what's possible to do for unlock the account ?