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Paul

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Posts posted by Paul

  1. 1 hour ago, adam_ said:

    I used freewebs in 2008, but only registered on xat in 2009, and by that stage so I used YodaAds.

    I stayed on YodaAds until its closure in late 2012, whereas I only ever used freewebs so I could have some users on my chatbox on my webs.com website.

    I think I remember you!!

    • Award 1
  2. On 19/01/2018 at 11:38 PM, Mighty1 said:

    !premium [time/freeze/unfreeze] I think this command is available only on new xatbot.

    It's good for example, if nobody have in your chat or you go holiday (you will be offline and your chat will be empty) you can use: !premium freeze and your bot will be classic(example: your bot is premium: 30 days) until you use: !premium unfreeze your bot will have 30 days premium 

    Have this function on any other bots? (smirk)

    Yes FEX has this feature to freeze your bot time, its had it a long time

    • Award 2
  3. I agree that there are many problems, one of the main ones being the support system!
     
    The current support system is very poor (in my opinion.) Many users are waiting 3 plus months for a simple ticket that can be dealt with in about 10 mins? You all wonder why lots of users have quit and many users leaving, one of the reasons is due to how poor the ticket system currently is. Yes, there are lots of users waiting but still, there doesn't seem to be any excuse to keep people waiting over 3 months!
     
    The ways you can solve this is by potentially removing the vols that don't contribute much and replace them with other more active and focused volunteers. With the amount of waiting time, we might need more than 5 new volunteers to help with the backlog of the waiting users.

     

    by doing this it will show the users that they can get help fairly quickly and then as many won't be quitting and it could bring back some older users that quit due to the response time on the support system

    • Award 1
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