Jump to content

iMoHd

Advanced Members
  • Posts

    306
  • Joined

  • Last visited

Posts posted by iMoHd

  1. 14 hours ago, Mystic said:

    Are you still receiving the same error as before when trying to open a ticket? If so, you should follow the steps I listed above. It should work and you should be able to open a ticket if you are the following the steps correctly. Make sure also that your subject is 5 words or more and you filled out all the required fields when making your ticket.

    i ahve a ticket opened with another subject

  2. On 7/25/2018 at 9:07 AM, 6 said:

    Hello @iMoHd

     

    Are you able to open a ticket now?

     

    If you are receiving this error while trying to open a ticket, I would suggest you to reply back to one of your existing tickets (only if your existing tickets are resolved already) and ask them to have them closed so that you'll be able to open a new ticket.

     

    And as Crow suggested, you should be able to open a ticket in the ''A General Question or Concern'' help topic. Note that to be able to open a ticket in this help topic, you must be a paid user and logged in on an account. If you are not a paid user, you must at least buy a $5 worth of xats on xat.com/buy page to become a paid user.

     

    If you have any other questions, please let us know. We would like to hear from you soon.

     

    Good luck!

    no

  3. 16 hours ago, Mystic said:

    You can only have one ticket open at a time. You should wait till the ticket status of your previous one is closed before opening a new ticket. I would recommend requesting your previous ticket to be closed in the ticket if your past issue was already resolved. After doing that step, open a new ticket and report the user under A General Question Or Concern department as Crow suggested.

    all ticket is closed i need to open a new ticket now but i can so i need a volunteer to do that

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.