Harrison's post in Held Xats was marked as the answer
Whenever you login to a new location, you are automatically held for 5 days.
This is done to protect your account.
Because of this, it is recommended that you don't use a VPN, because if the VPN's location changes a lot, you will continue to get held.
So to "fix" this, just wait it out and try to make sure you don't login to xat via a VPN.
Harrison's post in 7 days and not ask my ticket? :S was marked as the answer
There is currently a delay in "emailed" tickets.
Volunteers are working very hard and as you know, tickets are answered in the order they are received.
Posting on the forum will not get you a faster response.
You can refer here to see if a department is delayed, though it looks like it hasn't been updated in a little while.
Please be patient.