They should create a new help topic or make the "A General Question or Concern" open for everyone. Both things shouldn't take more than a few minutes and would certainly provide everyone a better experience when opening a ticket (there is a number of things that require you to open a ticket, and it's nothing user-friendly to have to go to a help chat or the forum to be instructed to use an "alternate" help topic.)
I personally find it unacceptable to provide users a report channel that is often "ignored" or "unseen". I think Volunteers and Contributors should work into a solutio
