xat is a security maniac. To a certain extent it's good, and NOT automating "Account Block/Hold" is an example of such. I believe by putting real people behind these departments until the amount of tickets regulates, is a good idea. I think this way because of what happened a few years back, which caused the large amount of tickets that we have today. The only real solution is to focus more volunteers on the delayed areas, while we have the same amount working on the others. This would call for hiring more volunteers, but I doubt @Admin would do that. The staff system was massively frowned on in 2017 and yet they did nothing. So why would they do it now?