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Crow

Volunteers
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    Crow
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  1. Crow

    hi everyone

    Hello, Unfortunately, we cannot assist you with this matter over the forums, but please be assured that if you have a ticket open, you will receive a response in due course. You are not being ignored. Thank you for your patience.
  2. Crow

    History on xat

    I agree with what Sephiroth said. It would be much harder for volunteers to verify users in tickets, e.g. for lost access, locked out, location update, email change, some account blocks, some short name swaps, and some other requests. Some accounts have a very high value, so we need a high level of verification for those users, which involves asking about trades/transfers. I think it's better left as it is.
  3. You should provide constructive criticism with topics like these, e.g. suggest specific improvements. It's not enough to say they should release nice powers with smilies. It serves no real purpose other than to create drama and talk badly about xat.
  4. My favourite moment was when 42 made a surprise appearance at the Help event: The chat was so excited, with people trying to get his attention. Happy New Year to everyone involved today!
  5. I agree it would be useful to know if this is just Cupim's suggestion or if Admins are actually looking to make changes. It sounds like Cupim's own idea though. This idea has actually been discussed in the past, which I'd forgot about until now. It looks like Brandon and I are completely on the same page - and he adds more points that I didn't think of: I also have a lot of questions about Sydno's interesting idea (sorry for all the text): 1) Is this change going to make any difference in the long-term if Admins don't do anything differently themselves? What happens if they agree to the changes but then later slip back into old ways? If they agree to make changes, is this idea even needed anymore? 2) How do we prevent leaks when the group is significantly expanded and more users are being exposed to more important confidential discussions than ever before? Some of these users might not be as well known to us (e.g. tribute chat managers). How can we guarantee people will keep things to themselves and not put everyone at risk? 3) Are we considering members of staff on every official and tribute chat to be volunteers? If not, why not? They're volunteering their time and services too, helping users directly and keeping bad users away. This seems to be the spirit of what Cupim said. Some of them might actually be more active than their managers. I know we have to draw the line somewhere or we'd have hundreds of volunteers, but why wouldn't these users be considered? 4) Would it diminish people's motivation if there are now 30-40 volunteers? What happens to the prestige of being a volunteer? How are we going to motivate contributors if there are limited positions for seniors and leaders? Cupim mentioned there isn't a specific spot to occupy, but there'd still be limited places available with this idea. There'd still be a ceiling until someone resigns. How do we stop internal fighting over these limited positions? 5) What happens to the Verified pawn? Are we giving it to all 30-40 volunteers? If not, why would we exclude some volunteers and not others when we're all working under the same group? What would this do to the desirability of the Verified pawn and attracting influencers to our platform? Would there be a risk of increased scams due to so many people being given the pawn and now being known as volunteers? 6) Can we depend on official and tribute chat managers to have productive, thoughtful discussions on the forums when some of them might not even currently use the forums? Would they be removed as volunteers if they're not active on the forums, even though they're still volunteering their time and services to the chat? 7) Are we going to have an application process for new volunteers to be added, like with current Contributors? If so, who's going to manage and discuss those applications? Would it be fair for certain subgroups to vote on new volunteers when they're not subject to an application process themselves? 8) What about the Wiki and all the blog content that will need rewriting and translating to accommodate this change? I imagine every mention of 'volunteer' will need recontextualising. Is this change worth the effort? 9) How do we stop users from being confused about the new roles? They'll still come to Help chat asking for 'volunteers', as they have done for the last decade and more. Is it as simple as saying they need to specify ‘ticket volunteers’ now? Would there be an increased risk of users impersonating ticket volunteers? 10) Would xat be losing an important part of its identity and culture by changing the volunteer role so significantly? Volunteers have been a big part of the official community for as long as I've been contributing. Is the loss worth the gain? 11) Are we damaging the legacy of past volunteers? Would they even be remembered as important anymore when there's 30-40 volunteers at any given time? Would we have to expand the Hall of Fame to include every volunteer now (not just ticket volunteers)? If not, why not? 12) Would the changes mean that ticket volunteers are now on equal standing with contributors and other groups? So it becomes less of a pyramid with ticket volunteers at the top, but more like a pie with four equal segments? We each have our own important functions and specialities within the team, with no group above the other? If so, how would we reconcile this with ticket volunteers having higher permissions and often more complex work?
  6. What do you think of "volunteering" on xat? Anyone can offer their time and services to help xat. However, xat has obviously set aside the term ‘volunteer’ to mean a very specific role on the website that doesn't just include general helping. If someone claims to be a volunteer, they’re potentially misrepresenting themselves because of the very specific role we have on xat. It's the same with contributors too - anyone can contribute but that doesn't mean they're part of the Contributors group. This specific meaning has been ingrained into everyone for over a decade, so if you're thinking about restructuring the role and making everyone a volunteer, I think you run the risk of confusing users because of the history and tradition that the role has on xat. When people ask for a volunteer, they're asking for a person with specific permissions and tools to help them. You'd have to consider giving everyone the Verified pawn too, which increases the risk of scams. Also, I think it would diminish the prestige and significance of being a volunteer, because everyone would now be one. I'm not just thinking about myself here, but of the legacy of past volunteers. What do you think that a volunteer does? Their duties may include answering tickets, taking reports from users and investigating them, moderating the forums, contributing to discussions, pioneering and suggesting new processes and improvements, sometimes managing official chats, and more that I can't disclose for privacy reasons. What does it take to be a volunteer? There’s no definite guide to becoming a volunteer, because everyone's paths can be different. My own path was very different to Sydno's, for example. However, it's my belief that volunteers are chosen based on meritocracy and consistent achievement. It’s an invite-only position for the most helpful and most trusted users on the website, those who have a large number of important contributions to xat spanning a long period of time. Sometimes it can also depend on what the current volunteers or admins are looking for at the time. What should a volunteer look like? I'll list some qualities I think they should have. They should be active, adaptable and able to balance the ticket system with other duties. They should be supportive of xat and colleagues and have a positive attitude. They should have a professional demeanor and display emotional intelligence when things don't go their way. They should be able to take criticism and negative opinions. They should enjoy working as part of a team and helping users, and be approachable and receptive to contact. They should be goal-oriented and motivated to continue in the role. They should also rise above any drama and sometimes maintain a dignified silence.
  7. I don't know why you made me register here and I can't know who I'm writing to, who will help you, how will I unlock your account, why is this happening, no one can help me

    1. Show previous comments  2 more
    2. betty940414

      betty940414

      Buen día limón ¿Qué pasa con mi pregunta? ¿Hasta dónde has llegado conmigo?

    3. betty940414

      betty940414

      ok  tenku  Ok seré paciente no me moveré estaría en el chat de ayuda

    4. betty940414

      betty940414

      I can also write to you from my phone, I saw it now because you are coming out of my e-mail and you can write to me a lot here

  8. Hello, I am sorry to hear about your concerns, but this is not something that can be resolved over the forums. As you have stated, you currently have a ticket open about this problem. Please be assured that Volunteers will do their best to help you there. You will receive a reply once possible. Thank you for your patience.
  9. Crow

    ticket issue

    Hello, I have sent you a private message to answer your question. We will resolve the matter there. Thanks
  10. As you already have a ticket open about this issue, I will mark this topic as resolved. Please be patient for an answer to your ticket. You will receive a reply in due course.
  11. The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic.
  12. If your account has been blocked, please open a ticket in the Account Block department. You can open a ticket here. Within your ticket, please provide a detailed explanation of your problem, including the error number/message you receive, when this started happening, etc. Your inappropriate username will not be restored, however, for the reason Duarte wrote. If you have any problems with opening your ticket, please send me a private message.
  13. The decision about Helfen is not going to be reversed, so I don't think it's productive to keep the topic open any longer. After a week of posts, I think everything has been said. The topic will now be closed. I am sorry for any disappointment this might cause.
  14. Happy Birthday!

     

    Happy Birthday GIF

    1. Lemona

      Lemona

      Hehe thanks Crow! 

  15. I think it’s an interesting suggestion. It does make it way easier to find out exactly when your days run out, especially if you have hundreds of them. That being said, I have a few questions: Has anyone ever felt the need to calculate the exact date when their days run out? If so, why? Would there be a psychological difference in seeing the actual date for your subscription ending, every time you click your profile? Would it cause a tiny bit more stress? Would it be more efficient to display this information when hovering over the days, rather than placing the two formats side-by-side?
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