Hello
Reserves doesn't increase in your account unless you purchase xats from the purchase page using a potentially refundable purchase method. Reserves decrease a certain amount each day until completely expired
If you want, you can open a ticket in the "Payments Problems" department. For xat to investigate, this is in case the reservation time is not reduced.
After opening the ticket, you must wait patiently for your answer.
https://util.xat.com/support/index.php <Link to send the ticket.
Good luck.