I would dare to say that even though these are elements that contribute minimally to people leaving xat, it is still not the base argument.
The real basis is the optimization of the page in general, of the services offered, and the interest that this generates in users, and it is no secret that xat doesn't currently fulfill many of these functions.
Emphasizing "the powers" which is what people are more aware of, (which are not free) as well as many other things within the page that are not free either, and yet there are a number of powers that ceased to fulfill its function long ago, including the game powers, gameraces, etc, which is a lack of respect to all users who once paid for it, and new users who buy it either to complete a everypower, or for any reason, although the power does not serve or fulfill its function.
This is just a minimal example of the main xat product, not counting many other features that don’t work, nor have been implemented, many ongoing bugs, etc etc etc.
They have continued to implement new features and release new powers by bypassing features that already exist and have not worked for years, instead of focusing first on improving them, since many users were already familiar with them, and used them.
I see this in the long term, and gradually more people will leave xat, and newcomers will be confused as to why some features don't work. And in conclusion, it could not be promoted until it is as optimized as possible, or fully optimized.