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Brandon

Volunteers
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Brandon last won the day on January 15

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About Brandon

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  1. Superblastban - Superblastkick

    I think main owners should definitely have a choice in which animation is shown based on the amount they have assigned to the chat. It seems like an oversight.
  2. We're Not Gonna Take It

    Everyone say after me: "My New Year's resolution is to not making any more topics like this."
  3. Test thread ignore

    Testing complete.
  4. He's mine, and I want him delivered.
  5. I'll take @Kayzar for Christmas.
  6. With @Kayzar through mind and heart only.
  7. After reviewing this, I don't think it's a bug. The AdminCP used to only allow searches of four or more characters. It's now three or more, but I'm sure on the regular forum search it's four or more.
  8. Last Moderator or Volunteer to Post Wins

    New rule: First moderator or volunteer to post wins.
  9. xat needs new volunteers?

    Since xat doesn’t accept such recommendations at this time, this topic serves no purpose. And no, we don’t need at least 20-50 volunteers.
  10. I believe you misunderstood me. It is certainly not our job to manage the ticket system. Specifically, it is not our job to oversee the successful completion of this entire process: Users open tickets => Tickets are answered => People are going to be happy with their problems solved It is our job to answer tickets, but it isn't our job to ensure that volunteers remain active or that the system is functional. I think with this line of reasoning you're forgetting that although volunteers are compensated for their work in some form, the inactive volunteers aren't compensated. The system seems to work as designed.
  11. The administrators would never appoint a head volunteer because they would never trust any single individual enough for such a role. Incidents and conflicts are frequently reported, but it's up to the administrators to take appropriate action.
  12. Please remember that we are doing our best. It isn't our job to manage the ticket system.
  13. Let me start by saying I do appreciate community discussions like this. Although they come up often, they help keep the volunteer team motivated to a degree, and these topics let us know the thoughts of the community. Discussions like these help get everyone on the same page. I'll clarify that xat does not have a head volunteer. I am not the head volunteer. There is no volunteer who manages other volunteers, and it's like this because the administrators do not want to give one volunteer too much power. Power and abilities are certainly limited, and the administrators do keep tabs on these types of things. If a certain individual appears to be holding too much power, there will be some sort of intervention. However, it is true that more senior volunteers sometimes hold more responsibilities and are thus in contact with administrators more often than other volunteers. Suggestions for volunteer team adjustments, including adding or removing volunteers, are usually a joint effort. We make recommendations to the administrators, but it's up to them to make the ultimate decisions. In the past year, we have discussed internally what is considered an acceptable level of activity for a volunteer in the ticket system. We decided that a certain amount of tickets per week would be considered reasonable, but we don't strictly follow that rule, and as you can see, volunteers are not easily removed. We also internally discuss the activity of certain volunteers, meaning we actually name inactive volunteers and welcome their feedback so that other volunteers know the status of those inactive volunteers. I have found that when inactive volunteers are removed or when removal warnings or threats are made, it does not increase activity overall. Removing inactive volunteers will let the community know who is really active and it will give the community a better image of who is actually answering tickets, but I don't think removing volunteers would ultimately increase activity. It just hasn't worked that way in my experience. The only solution that I see is to remove the clutter of inactive volunteers and search for new people. It's nice to see that the community doesn't place too much blame on volunteers. It's true that it is not our job to monitor the overall status of the ticket system. We couldn't even if we wanted to since no volunteer has the ultimate power to fix inactivity. Each volunteer can only make recommendations. Every volunteer goes through periods of activity and inactivity. It's like waves. After doing this for years, I've found that it's hard to be motivated every single week. This is why we rely heavily on each other. We rely on each other to stay motivated. I remember that before I was a volunteer, Spell once said this: "[Y]ou should only try to become a volunteer if you like helping people. If you are really just in it for the test powers, you’ll hate the entire process of becoming a volunteer and hate being a volunteer if you do even manage to get it." I can now say this is so true. After a while, vanity dies off, the novelty dies off, and eventually you are just a person who answers tickets because you care about helping people. I guarantee the only reason I still do tickets is because I've been on xat for a long time and care about the website, and I care about the users. I'll admit though, sometimes it can be extremely difficult. Andre covered how delays are being dealt with, so I won't get into that too much. Compared to a month or two ago, the situation has definitely improved, and we look forward to continually improving and getting us to a place where there are no delays in any department.
  14. Update login page to HTML5

    There are problems with changing usernames?
  15. Option For More xats Packages on Buy

    That's unfortunate! Users should be able to pay in the way they prefer. Have you tried linking your American Express card to PayPal and using PayPal? That is the easiest solution I can imagine. In general, payment options are extremely limited for some reason, and users are forced to turn to resellers.
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