I have a suggestion which urks me a lot. So I think we should change it so if people have an L in there Sn name it wont automatically be capitalized. I know it's not much of a suggestion but it's something that irritates me a lot.
Yeah that would most likely be the reason, I say come to xat.com/help and ask a volunteer to transfer your ticket. Also you could try to go to xat.com/fexbots and type !vols and it will tell you the list of online volunteers. Goodluck
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