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Status Updates posted by Dann
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Going to be taking a break from xat yet again, hope to see you all around in the near future(if there is a future to this) until next time!
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why are there still users complaining that they have been waiting for a ticket response for 7 months?
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@Brandon Sounds good, I constantly see users come to help chat stating they've been waiting for these amount of times. I still think the completion of an investigation should not last 7 months. I don't know why or how they last so long, I am sure they are complex but.. I would really despise to be a victim of a scam case considering I would have to wait so long to come to a resolution on something that is not my wrongdoing(just an example of a particular case). But I will take your word on it, if it is only a small set of users, I'm sure you guys are working on minuting the amount of users to eventually have none with these types of wait times. At this point I'm assuming it's just something being worked on that will be reduced in the future as you guys are getting organized?Anyway... thanks for the feedback. (Y)
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Yep, that's exactly right. At the moment, the focus is on reducing the amount of open cases that don't have an assigned volunteer. This means that cases that are open and are being investigated are the lowest priority. In departments where there are time-sensitive issues and where there are delays, priorities like that have to be set due to limited resources. The goal is that, eventually, there won't be delays even for users waiting for the completion of their investigation.
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Supertopman 2k18???
Superflashrank?
What's the next SUPER power?......TUNE IN ON WEEKENDS FOR YOUR WEEKLY POWER RELEASE!
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You all know how I feel about the current "support" issues on xat... with that being said you guys ALSO know how I feel about pointing out specific users and scrutinizing them. Keep in mind volunteers are users that chat and go on xat JUST LIKE US, they are not paid staff. Simply stated, they don't get paid to put up with crap, so do not expect them to. On the other hand, if you would like to compose a serious complaint about the current issues on xat, I URGE you to email info@xat.com describing how you feel and what should be done to fix it OR create a post on forum. Remember, the only people benefiting from this service are ADMINS, and ONLY admins have the ability to change anything within the service. If enough users express their discontent, they will eventually start listening. So YES, volunteers have a standard to uphold but they can only take so much. What did you expect? PS. these posts on new accounts that are to stimulate drama and bring 'importance' on issues within xat are degrading to those posts that are actual content filled reports/suggestions that were articulated by users with concern for xats future. remember "Quality over Quantity"
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rep system was too popular to get rid of?
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There were never any plans to get rid of it. We just assumed admins disabled it (which they didn't).
I like the reputation/reaction system anyway (no pun intended). It's good motivation for producing consistent quality posts (see post count vs reputation ratio).
It also allows users to interact with content and show their appreciation for things - rather than just quoting and saying "good idea", "I agree".
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@Crow do u actually see any quality posts ? or do the users with a big rep actually have quality posts? i can give u messages with a few of them if u want. this crap with rep system is rigged af
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good Idea, I agree. ok, no.
I think it really doesn't matter. it is nothing but a number, but in certain cases I'm sure that number becomes useful or relevant.
I was just wondering @Crow curiosity got to me.
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xat is so cringe right now.....
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Thank you all for the wonderful birthday wishes so far!