There will never be a solution that all of human beings will agree upon, if this was true. We wouldn't have an issue, now would we. Any who, I believe those who are willing to pay the volunteer to review a ticket sooner than those who are not paying, should be seen first. Since, the volunteer is getting paid and the solution will be solved for the ticket user. This is a winning situation for both the volunteer and the client. But there will be those who will say, "But I have no extra money/xats to pay for my ticket to be seen sooner : (" This is why it is fair for those who do not pay to wait, since they are VOLUNTEERING their own time to assist you, compared to those who are willing to pay extra for the problem to be solved. I can correlate this to huge companies that do this for certain people, but I am just an average guy, that many would ignore otherwise. I hope this is an interesting concept that many would like, especially if the paying fee was reasonable for the average guy : )